Warranty
1. WARRANTY FOR UKWELL BRANDED PRODUCTS:
This limited global warranty is issued only by Ukwell.net. (“Ukwell”)
Subject to the exclusions contained below, this warranty is issued to the first consumer purchaser of Ukwell branded Products.
The first consumer purchaser agrees that there have been no affirmations of fact, promises, or representations made by Ukwell relating to the Products and becoming part of the basis of the bargain. The descriptions of the Products covered by this Limited Warranty are for purposes of reference only, and there is no express or implied warranty that any Products conform to the description.
THIS LIMITED WARRANTY IS A CONSUMERS EXCLUSIVE AND SOLE REMEDY, and applies as follows to new Ukwell Products purchased by consumers from countries or territories where Ukwell ships Products and Accessories to.
Length of Coverage
One (1) year from the date of purchase by the first consumer purchaser of the Product.
Exclusions
Normal wear and tear: Periodic maintenance, repair and replacement of limited-life consumable products due to normal wear and tear are excluded from coverage.
Abuse and misuse: Defects or damage that result from:
- improper operation, storage, misuse or abuse, accident or neglect, including but not limited to physical damage (cracks, scratches, etc) to the Product;
- contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat, or food;
- direct exposure to sunlight or any other strong light source
- use of the Products for commercial purposes or subjecting the Products to abnormal usage or conditions; or
- other acts which are not the fault or negligence of Ukwell, are excluded from coverage.
Unauthorized service or modification of Ukwell Products: Defects or damages resulting from service, testing, adjustment, installation, maintenance, alteration, or modification in any way by someone other than Ukwell are excluded from coverage.
Altered or modified Products: Products with any other alterations or modifications not approved by Ukwell are excluded from coverage.
Who is Covered?
This Limited Warranty extends only to the first consumer purchaser, and is not transferable.
What Will Ukwell Do?
Consumers who believe their Ukwell Products are faulty should contact info@ukwell.net .
Products will be confirmed to be faulty by Ukwell, in its sole judgment, upon testing as instructed or undertaken by Ukwell. If a Product is found to be faulty under the terms of this Limited Warranty, Ukwell will, at its option, repair or replace any Products that do not conform to this warranty. This shall be the consumer’s sole remedy. Ukwell reserves the right to use functionally equivalent reconditioned/refurbished/pre-owned or new Products, accessories or parts in the warranty process.
How to Obtain Warranty Service or Other Information
In order for you to obtain performance under this Limited Warranty, you must contact info@ukwell.net .
You will receive instructions on how to ship the Products to Ukwell. You will be liable for all costs associated with shipping the Products to Ukwell. Shipping costs will be refunded at the sole discretion of Ukwell if Products are confirmed to be faulty by Ukwell, in its sole judgment, upon testing as undertaken by Ukwell.
To obtain service, you must include:
- the email address that you received authorization from Ukwell to return your Product
- your Ukwell Product
No returns will be accepted without an appropriately completed RA form.
The consumer further acknowledges and agrees that he or she has read, or has voluntarily chosen not to read, after being given a reasonable opportunity to do so, the Limited Warranty for this Product.
The consumer acknowledges and agrees to all terms stated within this Limited Warranty.
The first consumer purchaser acknowledges and agrees that he or she shall not be deemed to be a merchant.
Severability
If any clause or provision of this Limited Warranty is negated because a provision or clause, or application thereof, is held invalid, and such invalidity would change or modify the obligations of the parties as contemplated in light of the assumed validity of such provision or clause, or application thereof, the remainder of this Limited Warranty shall not be affected.
2. WARRANTY FOR OTHER BRANDS PRODUCTS:
Ukwell is also a distributor for other brands selling on ukwell.net site. For other brands products, we apply to the brand manufacturer's warranty policy. If you want to know about their warranty policy, please refer to their website, or inquire us via email: info@ukwell.net . Thanks so much for your cooperation!